Shipping Policy

At Seal'orah Skincare, we want your shopping experience to be as smooth and convenient as possible. We work with trusted shipping partners to help ensure your orders are carefully handled, securely packaged and delivered to your chosen address.

Please take a moment to review our shipping information before placing your order.

1. Order Processing Time

All orders require a processing period before they are dispatched.

• Processing time: 3–5 business days.

• Business days are Monday to Friday, excluding public holidays.

• Processing time is separate from the shipping and delivery period.

During busy shopping periods, promotional events or public holidays, processing may occasionally take longer than expected.

2. Shipping Methods and Estimated Delivery Times

We aim to provide different shipping options depending on your destination and availability.

Our available shipping methods may include:

Shipping method	Estimated delivery time
Standard Shipping	7–21 business days
Economy Shipping	5–7 business days
Express Shipping	3–5 business days

Please note: These estimates begin after order processing and do not include the initial 3–5 business days required to prepare your order.

Delivery times may vary depending on the destination country, customs clearance, courier availability and other circumstances beyond our control.

Some destinations may have limited shipping options or longer delivery times.

Express shipping to certain destinations, including Australia, may take approximately one week.

3. Order Tracking

We understand how important it is to know where your order is.

Once your order has been dispatched, tracking information will be provided when available.

You can use your tracking details to monitor your shipment's progress, including available carrier updates and delivery status.

Please allow some time for tracking information to become active after dispatch. Tracking updates may occasionally take longer to appear while your parcel moves between shipping facilities.

4. Shipping Charges

Shipping charges are determined by factors such as:

• Your delivery destination.

• The shipping method selected.

• Package weight and dimensions.

• Any additional courier or remote-area charges.

The applicable shipping cost will be displayed during checkout, where available.

Shipping costs are generally non-refundable, except where required by applicable consumer protection laws or where Seal'orah Skincare determines otherwise.

If a return is approved, any applicable return shipping costs will be communicated before the return is processed.

5. International Shipping, Customs Duties and Taxes

Seal'orah Skincare serves customers across different destinations. However, international orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless a specific shipping service or destination is confirmed as Delivered Duty Paid (DDP), international orders are generally shipped on a Delivered Duty Unpaid (DDU) basis.

This means that the recipient may be responsible for paying applicable import charges before the parcel can be delivered.

For eligible United States shipping services, duties and taxes may be covered under the supplier's DDP arrangement.

For certain European Union destinations and shipping methods, specific customs and tax arrangements may apply. These arrangements are subject to the shipping service selected and applicable customs requirements.

Important: Please check your country's import regulations before placing an international order. Seal'orah Skincare cannot guarantee that customs authorities will approve every shipment.

6. Customs Clearance and Required Information

Some countries require additional information to process international shipments.

Depending on your destination, you may be asked to provide:

• National identification details.

• Tax identification or VAT numbers.

• Import permits or authorisation documents.

• Additional information requested by customs authorities or the shipping carrier.

If such information is required, customers must provide accurate details to help prevent unnecessary delays.

Failure to provide required documentation or pay applicable customs charges may result in a delayed, returned or rejected shipment.

7. Shipping Protection

Eligible shipments may include shipping protection through the applicable shipping provider.

This protection may cover certain instances of physical loss or damage during transportation, subject to the carrier's policy and the shipping service selected.

Coverage limits, eligibility requirements and claim procedures may vary.

If your parcel arrives visibly damaged or appears to have been lost during transportation, please contact our customer support team as soon as possible.

Where possible, retain the original packaging and provide photographs of any visible damage.

8. Delayed, Lost or Missing Shipments

We understand that waiting for an order can be frustrating.

If your shipment is delayed or tracking information has not updated for an extended period, please contact us so that we can investigate.

Where a shipment appears to be lost, we may need to request an official investigation from the shipping carrier.

Please note:

• A delay does not automatically mean a parcel is lost.

• A lack of tracking updates does not necessarily confirm loss.

• A shipment must generally be investigated and officially confirmed as lost by the carrier before compensation or a replacement can be considered under the applicable shipping arrangements.

Once the carrier completes its investigation, we will communicate the available next steps.

9. Customs Refusal, Seizure or Undeliverable Parcels

Customers are responsible for ensuring that purchased products comply with the import requirements of their destination country.

If a parcel is held, rejected, returned, seized or destroyed because of prohibited imports, unpaid customs charges or missing customer documentation, the outcome will depend on the circumstances and applicable laws.

Where a shipment is returned to the shipping provider, any refund request will be reviewed after the returned goods have been received and inspected.

Applicable return shipping charges, customs fees or other costs may affect the amount refunded, subject to applicable consumer protection laws.

A customs seizure or destruction is not automatically treated as a lost shipment.

10. Remote Areas and Shipping Restrictions

Certain destinations may have limited delivery services.

Some remote regions, islands, military addresses or locations with restricted courier access may only qualify for specific shipping methods.

In certain circumstances, additional courier charges may apply.

If your destination requires a different shipping arrangement or additional payment, we will endeavour to contact you before proceeding.

11. Public Holidays and Seasonal Delays

Shipping and processing operations may be affected by public holidays in the country of dispatch, transit countries or destination country.

During major holidays, promotional periods and peak shopping seasons, orders may experience additional processing or delivery delays.

We appreciate your patience during these periods.

12. Contact Us

Have a question about your delivery or need assistance tracking an order?

Our customer support team is here to help.

Seal'orah Skincare Customer Support

Please include your order number when contacting us so that we can assist you more efficiently.

Thank you for shopping with Seal'orah Skincare.

Your beauty, your confidence, your Seal'orah .